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FAQ's

PLEASE NOTE THAT THIS POLICY ONLY APPLIES TO GARMENTS PURCHASED THROUGH THIS WEBSITE, OUR EBAY STORE AND OUR LISTINGS ON AMAZON.COM.AU.

Sherpa is committed to customer satisfaction. Should you change your mind, not receive the correct product or perhaps ordered the wrong size we will happily exchange or refund your purchase providing:

  1. The items are returned within 80 days of purchase with the original receipt or proof of purchase.
  2. Items are in original condition as received, with all labels/tickets attached.
  3. Garments must not have been worn.

Please refer to our Returns page for more information.

Standard deliveries within Australia will take 1-4 business days.

 

Overseas deliveries will take 7-12 days.

 

 

All orders are shipped from Dural (NSW, 2158).

 

Within Australia orders under $100 are charged a flat rate of $9.50 and orders of $100 or more receive FREE shipping. Express Shipping is available within Australia for an additional fee of $10. International shipping is a flat rate of $25 for every order.

 

We accept payment by PayPal, credit card (Visa, MasterCard & Amex), Google Pay and Apple Pay.